FAQs

Delivery


When will I get my order? 

For both tracked and standard shipping, you will receive a notification email once your item has been shipped. From this point our shipping times are:

For standard postage:

– UK: 3 – 5 working days from dispatch date

– Europe: 5 – 8 working days from dispatch date

– ROW: 14 working days from dispatch date

For tracked postage:

– UK: 2 – 3 working days from dispatch date

– Europe: 3 – 5 working days from dispatch date

– ROW: 5– 7 working days from dispatch date

 

Where will my order ship from? 

We work with an on-demand order fulfillment company with facilities worldwide! Find out more about Evepress.

Will I be charged customs for my order?

An additional customs and tax fee can occur on international orders. This fee is not in our control  and is assessed by your local customs office. Customs policies vary widely for every country so  please check with your local customs office directly to see if they apply duties and taxes to your purchases.  

My order should be here by now, but I still don't have it. What should I do? 

Before getting in touch with us, please help us out by doing the following: 

  • Check your shipping confirmation email for any mistakes in the delivery address. 
  •  Ask your local post office if they have your package.
  • Stop by your neighbors in case the courier left the package with them.    

We're really sorry to hear you're still waiting. Sometimes deliveries do take a bit longer, as postal services are always a third party, and there can be outside factors which cause delays too.

For the latest delivery times, please check out this page. 

 

Orders

 

How are your products made? 

We work with a reliable, high-quality print-on-demand drop shipper. They have locations  worldwide, so depending on where you are, your orders are printed and shipped from the facility  that can do it most efficiently!  

How do I track my order?

If your shipping method includes tracking, you’ll receive a tracking link via email when your order  ships out. If you have any questions about your tracking or shipment, drop us a line at contact@thejazzestate.org. 


I received a wrong/damaged product, what should I do? 

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you  quickly, please email us at contact@thejazzestate.org or reach out to the folks at Everpress within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order.  We’ll get back to you with a resolution as soon as possible! 

 

Returns

 

What’s your return policy? 

We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at contact@thejazzestate.org.

Do you offer refunds? 

Refunds are only offered to customers that receive the wrong items or damaged items. If any of  these apply, please contact us at contact@thejazzestate.org with photos of wrong/damaged  items and we’ll sort that out for you.  

Can I exchange an item for a different size/color?

At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our  sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at contact@thejazzestate.org within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!